Privacy policy
Last updated: 1 April 2026
We take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. If you have any questions, please get in touch.
1. Who we are
Strive Charity is a registered charity (number 1234567) based at 12 Community Way, Romsey, SO51 7PB.
We are the data controller for the personal information we collect. If you have any questions about how we handle your data, contact us at [email protected].
2. What we collect
Depending on how you interact with us, we may collect:
- Name, email address, phone number, and postal address
- Donation history, payment method, and Gift Aid declarations
- Volunteer application details, availability, and DBS check information
- Hall hire enquiry and booking details
- Newsletter subscription preferences
- Website usage data via cookies (see section 8)
- Marketing consent preferences
We only collect information that is necessary for the purpose it is collected for.
3. How we use it
Donations
To process your donation, send you a receipt, manage Gift Aid claims with HMRC, and keep you updated about the impact of your giving.
Volunteering
To process your application, arrange an induction, manage your volunteer record, and stay in contact about your role.
Hall hire
To process your enquiry or booking, manage payment, and send you relevant booking information.
Newsletter
To send you our monthly email update. You can unsubscribe at any time using the link in any email we send.
General enquiries
To respond to your message and direct it to the right person in our team.
4. Lawful basis
We rely on the following lawful bases under UK GDPR:
Contract — to fulfil a donation, booking, or volunteer agreement
Legal obligation — for Gift Aid claims and safeguarding records
Legitimate interests — for internal record-keeping and operational purposes
Consent — for marketing emails and optional cookie categories
Where we rely on consent, you can withdraw it at any time by contacting us or using the unsubscribe link in our emails.
5. Who we share with
We do not sell your personal data. We may share it with:
Stripe — to process payments securely
GoHighLevel — our CRM and website platform
Google Analytics — for anonymised website analytics (with your consent)
HMRC — for Gift Aid claims where applicable
Strive Creative — our website and CRM management agency
All third parties are required to handle your data securely and in accordance with UK data protection law.
6. How long we keep it
Donation records — 7 years (HMRC requirement)
Gift Aid declarations — 7 years from the last donation claimed
Volunteer records — duration of volunteering plus 3 years
DBS check records — 6 months after the check date
Hall hire records — 3 years
Marketing consent records — until you unsubscribe or withdraw consent
General enquiries — 2 years
7. Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal obligations)
Restrict or object to how we process your data
Withdraw consent at any time
Data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
8. Cookies
We use cookies to make our website work and to understand how visitors use it. You can manage your cookie preferences at any time using the cookie settings link in our footer.
For full details of the cookies we use, see our Cookie policy.
9. International transfers
Some of our third-party service providers (including Stripe and Google) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO.
10. Contact us
If you have any questions about this policy or how we handle your data, please contact us:
Email: [email protected]
Phone: 0800 123 4567
Post: 12 Community Way, Romsey, SO51 7PB
11. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
We would always prefer to resolve any concerns directly — please contact us first and we will do our best to help.
Questions about this policy?
Get in touch at [email protected] or call us on 0800 123 4567.